What role does Bank Australia play in day-to-day banking?
We’re a disrupter in the banking sector. We want to demonstrate that customer-owned banks are a clear alternative to investor-owned banks. And we’re both legitimate business models. And we both have a responsibility to make the Australian population aware of this very clear, distinctive choice.
How do you see this style of banking evolving over time?
The customers who own the bank will determine that.
This bank needs to reflect what’s important to them so we’ve made a number of investments in areas like conservation over the last five years—that wasn’t on our radar a decade ago but our customers asked us to. So we research the issues that are important to our customers and find the solution that’s in line with their expectations. I don’t know what those issues will be in 10 years’ time, but what I can tell you is that the areas we move into are because of our customers. We are the vehicles by which they can make change as a collective.