About

Dumbo Feather FAQs

Hi there Dumbo Feather friends!

Welcome, we are really happy that you are visiting our website. Please find answers to our FAQs below—and if you query isn’t here, please contact us at hello@dumbofeather.com

What is Dumbo Feather?

We’re a media and publishing company that tell stories to inspire and bring about a more resilient and compassionate world.

How long has Dumbo Feather been around for?

13 years

Who do I contact with press enquiries?

Any media enquiries can be passed onto our editor Nathan Scolaro at nathan@dumbofeather.com

Who do I contact with advertising enquiries?

All advertising, partnership, sponsorship and sampling enquiries can be sent to our Commercial Manager Dianne Cotter at dianne@dumbofeather.com

Who do I contact with wholesale enquiries?

Wholesale enquiries can be sent to our Community and Operations Manager Xander Sanbrook at xander@dumbofeather.com or on +61 3 8534 8014

Who do I contact with general enquiries?

General enquiries can be sent to hello@dumbofeather.com

Do you offer work experience or internships?

Yes, reach out to us at hello@dumbofeather.com. You can read more about our internships here.

How often does Dumbo Feather release podcasts?

Dumbo Feather releases podcasts monthly. Occasionally we have a special extra episode. To stay up to date, subscribe to our podcast on your favourite podcast app.

Dumbo Feather needs my magic. How can I contribute? Do you accept freelance photographers and writers?

We love ideas! Send pitches, ideas to our editor Nathan Scolaro at nathan@dumbofeather.com. Ideas are explored on a quarterly basis so please be patient if you don’t hear back from us immediately.

Can I access Dumbo Feather on social media?

Absolutely! You can find us on Instagram, Twitter and Facebook. We also have a Dumbo Feather community group on Facebook.

If I sign up to Dumbo Feather’s newsletter, will I be bombarded with messages?

Excellent question! The team at Dumbo Feather hate spam just as much as you do. So we will only send you content newsletters fortnightly on Thursday. You may also receive notifications about your subscription—but these are important so we think you should get these as needed.

Does Dumbo Feather work across all my devices?

The Dumbo Feather website is mobile responsive so will work across all your digital devices. If you would like to read Dumbo Feather on your mobile device we offer a digital subscription through Zinio. There is an app, it is super easy to use and you will receive notification when the next issue is available to read.

Who does Dumbo Feather partner with?

Dumbo Feather has a number of partnership principles that is uses when working with partners.

At Dumbo Feather we seek long-term partners who are values aligned with the below key principles:

1. Demonstrate a commitment to positively impacting the world

2. Are leaders in their industry

3. Are engaged and responsible community actors

4. Are disruptive of the status quo for positive change

5. Continuously seek to improve the social and environmental impact of their business

Information on how we partner, can be downloaded from our media kit.

Dumbo Feather is also proud to be a founding certified B Corp in Australia.

What is a B-Corp?

Certified B Corporations are businesses that meet the highest standard of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose. B Corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy.

B Corps form a community of leaders and drive a global movement of people using business as a force of good. The values and aspirations of the B Corp community are embedded in the B Corp Declaration of Interdependence.

What makes Dumbo Feather so ethically oriented?

We take care to choose suppliers that meet the B Corp principles. We have purposefully managed our business model to ensure that our supply chain also follows these principles.

How is Dumbo Feather printed? Where are you printed? What kind of ink do you print with?

Dumbo Feather is lovingly printed by Printgraphics (Printgreen) Mount Waverley, Victoria. Learn about their comprehensive and deep environmental commitment at printgraphics.com.au .

Our beautiful paper is called Grange, from the good people at K.W.Doggett Fine Paper, sourced from responsible forestry practices, manufactured using the ISO14001 environmental management systems and is Forest Stewardship Council certified. Our ink is vegetable based ink.

I just subscribed to Dumbo Feather, when will I receive my first issue?

If subscribing today, and purchase a one year subscription, your subscription will start with the the next issue to be released. You will receive an confirmation email with information on the date your subscription starts.

Which issue will my subscription start with?

You will receive the next magazine to be released. If you would like to add the current issue to your subscription, tick the check box on the subscribe page to receive 30% off the current issue.

What are the benefits of subscribing?

Have Dumbo Feather delivered to your door, fresh after print and never miss out on the goodness.

Do you have a Digital version?

Yes, you can subscribe to Dumbo Feather on Zinio and take it with you everywhere you go.

Help! I am having issues with my Digital Subscription.

If you are having issues with your digital subscription, our friends at Zinio will be able to help you. Please log in, and go to their support page for assistance.

Why should I go premium?

Love Dumbo Feather Magazine? Want the convenience of having access to it everywhere you go? Love our online articles? Wish you could explore our whole archive of timeless conversations? With a Premium Subscription, you get:

  • Print Subscription (delivered to your door)
  • Digital Subscription
  • Digital Access to the past year of Dumbo Feather issues
  • Access to Premium content

Do subscriptions auto-renew?

No. We don’t like hidden costs or surprising auto-renewals, but we will let you know when you are nearing the end of your subscription so that you can keep the subscription rolling.

My subscription has ended. How do I renew?

Please sign into your account here, and then click ‘Renew’ in our online shop.

Help! I can’t log into my account.

Please follow the create a new password function to regain access by using the email address you signed up with, or your gifter used when purchasing your subscription. If you can’t find out your email address, contact Xander at hello@dumbofeather.com for assistance.

Can I cancel my subscription?

Yes you can, however we do not process refunds for subscriptions that are part way through. We can offer to postpone magazines, or provide digital copies instead. Please get in contact with hello@dumbofeather.com to organise your subscription cancellation.

I’ve relocated since subscribing. How do I change my address?

Please log into your account, then click on ‘Edit Addresses’, and change the shipping address as needed. If you are unable to access your account, please follow the create a new password function to regain access, or contact hello@dumbofeather.com for assistance.

I received Dumbo Feather as a gift. How do I re-subscribe?

If you have been receiving emails from us regarding your subscription, you will be able to access your account through creating a new password, and re-subscribing in our online shop. If your email address is not attached to the account, contact hello@dumbofeather.com for assistance.

How soon can I expect my order?

For subscriptions, we send out issues as they release quarterly. For Back Issues or any other items in our store, we ship every Wednesday.

I didn’t receive the latest issue of my Dumbo Feather, what should I do?

Check if you have subscribed after our distribution date (January 24th), if so, your first issue will be #59 in May. If you subscribed before our distribution date and still haven’t received a copy of the latest issue, please contact hello@dumbofeather.com for assistance.

I am overseas and need my Dumbo Feather fix? Where do you deliver?

We deliver everywhere with an international shipping fee, $11(AUD) for New Zealand, and $18(AUD) for the rest of the world per magazine.

Can I order any back issues in print?

Yes, head to our Back Issues page to purchase any of our previous issues.

What are the different shipping costs?

Shipping is Free Australia wide, $11(AUD) to New Zealand, and $18(AUD) for the rest of the world per magazine.

Why are international shipping and handling costs so high/different?

These are the real costs of sending internationally, and we wish it could be cheaper and easier for everyone. If you love Dumbo Feather but don’t want to pay for international shipping, subscribe now to a digital subscription with Zinio and get access to our magazines anywhere in the world, instantly.

What forms of payment are accepted?

We accept PayPal and Credit Card payments for all purchases.

Help! My subscription has gone astray!

Fear not! Contact Xander at hello@dumbofeather.com, and he will help you.

How do I update my details?

Please log into your account, once logged in and are on ‘my account’ page, you can edit your Name, Address and view details about your subscription. If you are unable to access your account, please follow the create a new password function to regain access, or contact hello@dumbofeather.com for assistance.

Where can I purchase the mag?

You can purchase single issues in our online store and have it shipped straight to you, or purchase a subscription and add on the current issue at 30% off (make sure you tick the box).

If you’d like to find a Dumbo Feather retailer, take a look at our stockists list to find somewhere local to you.

Why we had a pricing increase?

For the first time in five years, in September 2018 we decided to increase the price of Dumbo Feather magazine and our one-year and two-year subscriptions. This was a necessary step for us to take to ensure financial stability for our business, with supplier and production costs increasing over the years. Please reach out to our community manager Xander if you have any questions or issues at hello@dumbofeather.com .

Behind extraordinary ideas, there are extraordinary people. Dumbo Feather is a magazine about these people.

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