FAQs

 

How can I cancel my subscription? 

You can cancel your subscription at any time by logging into your account.

 

Will it cancel straight away? 

Your cancellation will be effective straight away, and you will receive the following Dumbo Feather issue as your last one.

 

I currently have a subscription. Will it auto renew?

Autorenew will only take effect for new subscribers joining after August 1, 2019. When you are ready to renew, simply log on to the website and choose the subscription suitable to your location.

 

What if I change my address? 

You can update your address at any time by logging into your account, or by emailing us at hello@dumbofeather.com

 

What if I just want a one year or two-year subscription?

You can cancel your account whenever suits, be it one year, two year or six months.

 

What if I want to change payment methods?

You can update your payment details via your account or by emailing hello@dumbofeather.com

 

What if the payment is declined? 

If a payment is declined, you will be notified via email. You will need to call us to update your payment details on 03 85348014.

Can I still buy single issues? 

You can still purchase single issues at any time from our website.

 

 

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